Remote Learning

 

Welcome to  remote learning.

All UTS Insearch courses are being delivered online via Canvas, UTS online and Zoom until further notice. It’s important that you check your UTS email before every class so you don’t miss any important information. 

To help you transition, we’ve put together step-by-step instructions. Please see the following guides:

 

To make the most of your remote learning experience, please read our Online Learning Guide.  Please also take a look at our online learning support workshops and online one-on-one learning support.

New Students

Getting ready for remote learning

There are three simple steps you need to complete BEFORE you start your remote learning with us:

  1. Activate your UTS email account
  2. Download Canvas – Learning Management System
  3. Upload your photo

To get started you will need

  • 7-digit Student ID Number (refer to your Letter of Offer)
  • Given and family names (as per your enrolment) 
  • Date of birth (dd/mm/yy)
  • Photo of your face

It's also important that all students read the Registrar's Session. It will explain many of our processes and set you up for success. 

Email is our primary communication channel during your study at UTS Insearch, so it’s important to activate your email as soon as possible.

Go to the UTS My Account page and follow the steps. 

As a new student, you will need to select a password before clicking on the "Activate your Account" button. Your password must be 8 to 16 characters long. It can contain letters, numbers and symbols and it must contain at least one of each.

When you have successfully activated your account you will see a confirmation that your account has been activated and you will see your email address.

UTS Foundation Studies and diploma students only


Canvas is UTS Insearch’s Learning Management System for UTS Foundation Studies and diploma programs.

Canvas is where you’ll find all your subject materials including assessments and announcements. It’s also the place where you’ll submit assessments, complete group work, receive grades, feedback and communicate with your teachers outside of class.

Canvas makes communicating easier by sending you notifications by email or text to alert you for just about anything relating to your course including when:

  • an assignment is due
  • you've received a grade and feedback from your teacher
  • your teacher has made an announcement
  • somebody has responded to your discussion post, and more.


You can login to Canvas by going to canvas.insearch.edu.au and entering your UTS email address and password.

For instructions on how to use Canvas, visit the Canvas student guide.

By default, Canvas notifications will be sent to your UTS email address. Canvas also uses push notifications to send pop-up messages to your mobile device.

CaptureME is used by all new students to submit a photo. This will help your teacher easily identify you while remote learning.  You can upload your photo using a computer, tablet or smart phone. Simply follow the steps below.

How to upload a photo

  1. Visit the CaptureME page: capturemelogin.insearch.edu.au
  2. In the ‘User’ field, enter your UTS Insearch Student ID number. In the ‘Password’ field, enter your date of birth in the following format DDMMYYYY. For example, if your date of birth is the 15th of August 1990, then your password will be 15081990. Confirm the reCAPTHCA details and click ‘SUBMIT’.
  3. You will then be taken to a screen with a Privacy Policy notification. Read and agree to the Privacy Policy before continuing.
  4. You will then be taken to the ‘Submit your photo’ page. There are two options to submit a photo:
    • Click on the ‘Upload a photo’ tab, then click on ‘Choose a photo’. Once an image is selected it is placed on the page. A green tick on the right, smaller picture means the photo is acceptable.
    • Click on the ‘Take a photo from a webcam’ tab. Your internet browser will detect the camera installed. Take the photo when ready. A red x will appear if no face is detected. If you see an Adobe Flash Flyer Settings notification, click ‘Accept’ to proceed.

When choosing or capturing a photo, keep the following in mind:

  • The photo captures the front of your face
  • Your head is in a straight position
  • Remove any hats, headwear, glasses or scarfs (If you usually cover your head for religious reasons, or you wear glasses, your photo can include these items.) Head coverings should be worn in such a way as to show the face from the bottom of the chin to the top of the forehead.
  • Eyes should be clearly visible e.g. not covered by hair.
  • Eyes looking straight into the camera
  • Face should cover at least 25% of the photo
  • Leave space around face area
  • Photo file size should be at least 320 pixels high x 240 pixels wide

Cropping the photo

  1. Once the photo is selected from either uploading a photo or capturing from a webcam, the next step is to crop your photo. CaptureME can automatically crop your photo to size. Click ‘Submit this photo’ to accept the auto cropped photo or click Adjust crop area to manually crop the photo.
  2. Click use this photo once done.

Entering your details

  1. After cropping your photo, the next step is to verify your details. The fields below will be populated by your recent details. Review the records and update as necessary.
  2. Click ‘confirm details’ once done.

Photo submission

  1. Click submit button to submit photo. Depending on your browser a success message may appear and the browser will close.
  2. Your photo is now submitted and awaiting approval from UTS Insearch. You will receive an email confirmation confirming that the photo has been submitted.

FAQs

To learn more about remote learning, please read our FAQs. 

Moving to Remote Learning - FAQs

How will assessments be completed?
Where possible, assessments will be completed online using Canvas. If an assessment can’t be performed online, you will be contacted by your teacher or subject coordinator with an alternative.

How will teachers demonstrate and provide feedback on design and architecture projects?
Teachers are able to demonstrate on Zoom via their webcam and / or screen-share what you need to do and can also provide live and instant feedback. Assessments that require modelmaking can be graded and critiqued through Zoom via a webcam. This allows a learning experience that’s similar to a classroom setting.

I don’t have the internet at home, how I can continue my course?
Our campus will remain open so you can use the WiFi in the student lounges or the PCs on level 6 of the Blue Building. You are strongly encouraged to practice good hand hygiene and practice social distancing as per NSW Health’s advice.

I have never participated in a remote course. How can I be successful?
The best way to be successful in a remote class is to stay connected with your teachers and classmates, and follow your typical routine, as you normally would with your on-campus classes.

Will remote delivery work if I am outside of Australia?
We are teaching from Australia and will be running remote classes following your timetable and on Sydney time. We appreciate technology can sometimes vary and our systems have been optimised for Australia. 

You’ll need to make sure you have:
  • A laptop, tablet or computer with a web camera (at least a 720p)
  • A mobile phone with a camera for exams
  • Access to stable and fast internet/WiFi (at least 1.5 MB/sec), not using a Virtual Private Network (VPN)
  • Access to Canvas, Zoom, Ring Central, Teams and other online learning tools used in your subjects.
  • A quiet area so you can study

Will my attendance be marked?
Yes, your attendance will be tracked through Canvas and other online collaborative tools.

Support for remote learning

How do I access my course materials online?
You will continue to use Canvas to access your course material.

Where can I find help to learn Canvas and Zoom?
For help using canvas, visit the Study Success course. You can also access 24/7 Canvas support via chat - click on the "Help" button in the left-hand menu from anywhere in Canvas.

What additional study support will be available?
Your teachers and subject coordinators are available to support you.
You can also continue to get support from our Study Success Advisers. You can make an appointment online or send an email to:
AdvisersDiploma@insearch.edu.au for diploma students
AdvisersFoundation@insearch.edu.au for foundation students

What happens if I need IT support?
For support with Canvas, use the Report a problem option on the Canvas Help menu. If you’re in Australia, you can also call 1800 955 260.

Fees and Visas

Will studying online affect my visa conditions?
No. The Tertiary Education Quality and Standards Agency has temporarily changed visa conditions to allow students to undertake online study as a result of Australia’s enhanced border measures. Please visit their website for further information.

With all this disruption, what happens if I fail, do I have to pay to repeat subjects?  
Any student who fail subjects in Semester 1 will not receive an academic or financial penalty. That means they can repeat them without a financial charge.  
 
Please read our refund guidelines for Diploma and UTS Foundation Studies for Semester 1, 2020.

Moving to remote learning - FAQs

Will my classes be remote for the whole term or will there be face-to-face as well?
All English classes will be delivered remotely via UTSOnline, Zoom and other collaborative online tools for Terms 5, 6 and 7. There will be no face-to-face teaching on campus until further notice.

What does remote learning mean?
Remote learning means that you will participate in interactive classes through Zoom. You will also participate in collaborative discussions with your teacher and classmates using UTSOnline other educational applications. Some classes may also record their lessons and make them available for download.

Will I still learn the same remotely?
This is a unique situation for all Australian universities. Our priority is to ensure you have a great educational experience despite not being on campus.

Will lessons be recorded and made available?
It is up to each teacher to decide whether your lecture will be recorded so it is important you attend classes as scheduled in your timetable via Zoom.

Will my timetable change?
No, remote classes will occur at the same time as timetabled in Sydney-time.

My course has an exam, will this go ahead?
In-person exams will be deferred until further notice. All exams will be performed online.

How will assessments be completed?
Where possible, assessments will be completed online using UTSOnline. In the event an assessment can’t be performed online, you will be contacted by your teacher with an alternative.

I don’t have the internet at home, how I can continue my course?
Our campus will remain open so you can use the WiFi in the student lounges or the PCs on level 6 of the Blue Building. When on campus you are strongly encouraged to practice good hand hygiene and practice social distancing as per NSW Health’s advice.
 
I have never participated in a remote course. How can I be successful?
The best way to be successful in a remote class is to stay connected with your teachers and classmates, and follow your typical routine, as you normally would with your on-campus classes.
 
If I am studying online, can I do it from my home country?
We are teaching from Australia and will be running remote classes following your timetable and on Sydney time. We appreciate technology can sometimes vary and our systems have been optimised for Australia. 

You’ll need to make sure you have:
  • A laptop, tablet or computer with a web camera (at least a 720p)
  • A mobile phone with a camera for exams
  • Access to stable and fast internet/WiFi (at least 1.5 MB/sec), not using a Virtual Private Network (VPN)
  • Access to Canvas, Zoom, Ring Central, Teams and other online learning tools used in your subjects.
  • A quiet area so you can study
 
Will my attendance be marked?
Yes, your attendance will be tracked through UTSOnline and other online collaborative tools.

Support for online learning

How do I access my English course materials online?     
You will need to log in to UTSOnline to access learning material for your Academic English (AE) course. You can also continue to use your AE course book.
 
Where can I find help to learn UTSOnline and Zoom?
To learn about UTSOnline, go to logging on to UTSOnline and getting around

What additional study support will be available?   
Your teachers and level coordinators are available to support you.
 
You can also continue to get support from our Study Success Advisers. You can make an appointment online or send an email to advisersEnglishLanguage@insearch.edu.au
 
What happens if I need IT support?    
For support with UTSOnline, see here

Visas and Fees

Will students have to pay to repeat subjects that have failed?
AE students who are new to remote learning will be eligible to repeat without financial charge if you achieve a satisfactory attendance of >80% in Term 4.
 
Will studying online affect my visa conditions?
No. The Tertiary Education Quality and Standards Agency has temporarily changed visa conditions to allow students to undertake online study as a result of Australia’s enhanced border measures. Please visit their website for further information.

Please read our refund guidelines for English Language Students for terms 3 and 4, 2020.

Student Support

Contact Details for Support Services

We have a large and friendly support team available to help you throughout your studies so please reach out should you have any difficulties or challenges.

Student Centre
+61 2 9218 8666
Make an appointment
studentcentre@insearch.edu.au
 
Timetables 
+61 2 9218 8666
enrolment@insearch.edu.au
 
Technical support
ITDS service desk +61 2 9218 7000
servicedesk@insearch.edu.au
 
Study Success Advisers
Book an appointment
Diploma students: AdvisersDiploma@insearch.edu.au

UTS Foundation Studies students: AdvisersFoundation@insearch.edu.au
 
English language students: AdvisersEnglishLanguage@insearch.edu.au
 
HELPS – Higher Education Language and Presentation Support
English students can benefit from a great range of support services. Check our timetable of support sessions you can join online or find out how to book a one on one meeting with a Learning Adviser.
 
Using your computer successfully
Watch the video on how to use your computer for successful online study. Our step-by-step instructions are easy to follow.

Canvas
Please contact your Subject Coordinator or teacher or visit the Canvas Student Guide
 
Welfare and accommodation
+61 2 9218 8624
 
Welfare
Genevieve Carruthers
+61 426248614
welfare@insearch.edu.au 
 
Accommodation
Aima Waheed 
+61 419 224 861
accommodation@insearch.edu.au
 
Critical incident
Robert Brennan
+61 411 306 495
WeChat ID: rbrennan_insearch

Accommodation Service Providers
Global Experience: 0430 008 448
Homestay Australia: 0400 468 658
Australia Homestay Network: 1300 69 7829
Urbanest Quay Street: 0406 237 504
Urbanest Darling Square: 0438 783 661
Urbanest Darling House: 0438 783 661
ISA Guardians: 03 9663 2887

Social
Facebook
Search “UTS Insearch 2020 Students” group on Facebook and request to join.
 
WeChat
Add individual WeChat account: “UTSInsearchAU” – you will then be given instructions on how to join the group.

Technical Support

As a new student it's important you read the ITDS induction

Technical support is available. If you can’t access your UTS email or UTSOnline, contact the UTS Service Desk
For any technical issues with Canvas, contact Canvas support 24/7 on 1800 955 260 or via live chat.