Remote Learning

Welcome to remote learning

All UTS Insearch programs are being delivered online via Canvas and Zoom until further notice. It’s important that you check your UTS email before every class so you don’t miss any important information. 

To help you transition, we’ve put together step-by-step instructions. Please see the following guides:

 

To make the most of your remote learning experience, please read our Online Learning Guide.  

New Students

Getting ready for remote learning

There are three simple steps you need to complete BEFORE you start your remote learning with us:

  1. Activate your UTS email account
  2. Download Canvas – Learning Management System
  3. Upload your photo

To get started you will need

  • 7-digit Student ID Number (refer to your Letter of Offer)
  • Given and family names (as per your enrolment) 
  • Date of birth (dd/mm/yy)
  • Photo of your face

It's also important that all students watch the Registrar's Session. It will explain many of our processes and set you up for success.

FAQs

Moving to Remote Learning - FAQs

What does remote learning mean?
We are teaching the same quality curriculum remotely. Remote learning means that you will participate in interactive classes through Ring Central or Zoom. You will also participate in collaborative discussions with your teachers and classmates using Canvas and other educational applications. 

Will I still learn the same via remote learning?
This is a unique situation for all Australian universities. Our priority is to ensure a great educational experience despite not being on campus. Our curriculum remains the same even though it is taught remotely.

Will classes be remote for the whole semester or will there be face-to-face as well?
All subjects will be delivered remotely via Canvas, Zoom and other collaborative online tools until further notice. This includes both lectures and tutorials. There will be no face-to-face teaching on campus until further notice.

Will lectures be recorded and made available?
Teachers will decide whether lectures will be recorded. It is important you therefore attend classes as scheduled in your timetable via Ring Central or Zoom and not rely on the recording. Attending classes at the scheduled time allows you to connect with your peers and receive instant feedback from teachers. Recordings are best used to revise course content.

How will assessments be completed?
Where possible, assessments will be completed online using Canvas. If an assessment can’t be performed online, you will be contacted by your teacher or subject coordinator with an alternative.

I am a continuing student and I missed the class taught last week. Is there anyone who can help me catch up?
We recommend you sign in to Canvas and complete the course work you missed. Your teacher and subject coordinator are also available to help you catch up.

My subjects have laboratory work, how will this work?
Science: For computer laboratory classes (such as those in EMAT001, EMTH001 and SSDA001), all classes will be online. Students will be able to download the software. Tutors will deliver the lesson online like other online tutorial classes. For practical laboratory classes (such as those in SPSP001, SCHM001, SPAN001 and etc.), two approaches have been adopted. The first approach is to replace experiments by online activities, including pre-lab quizzes, virtual experiments, experiment videos and post-lab worksheets. The second approach is to have take-home investigations. For example, students taking physics are required to video-record their investigation on buoyancy and then apply three physics principles to explain the results.
Engeneering & IT: All laboratory sessions and any practical classes will be postponed until next semester or replaced with other learning activities.

How will teachers demonstrate and provide feedback on design and architecture projects?
Teachers are able to demonstrate on Zoom via their webcam and / or screen-share what you need to do and can also provide live and instant feedback. Assessments that require modelmaking can be graded and critiqued through Zoom via a webcam. This allows a learning experience that’s similar to a classroom setting. 

My subjects have design studio work, how will this be managed?
Design studio work will occur online, we are creating remote studio activities using Canvas and Zoom and scheduled as per your current timetable. 
In certain subject you will also be required to upload iterative progress of your work to an online portfolio (such as Adobe Behance). This will allow your teachers and other students to stay in touch with your work at all times and provide comments and feedback to you.You will also be able to screen-share with your teachers and other students to receive instant critique and/or assistance with your work.

I don’t have the internet at home, how I can continue my course?
Our campus will remain open so you can use the WiFi in the student lounges or the PCs on level 6 of the Blue Building. You are strongly encouraged to practice good hand hygiene and practice social distancing as per NSW Health’s advice.

I have never participated in a remote course. How can I be successful?
The best way to be successful in a remote class is to stay connected with your teachers and classmates, and follow your typical routine, as you normally would with your on campus classes.

Will remote delivery work if I am outside of Australia?
We are teaching from Australia and will be running remote classes following your timetable and on Sydney time. We appreciate technology can sometimes vary and our systems have been optimised for Australia. 

You’ll need to make sure you have:
  • A laptop, tablet or computer with a web camera (at least a 720p)
  • A mobile phone with a camera for exams
  • Access to stable and fast internet/WiFi (at least 1.5 MB/sec), not using a Virtual Private Network (VPN)
  • Access to Canvas, Zoom, Ring Central, Teams and other online learning tools used in your subjects.
  • A quiet area so you can study
What are the system requirements?
Supported Operating Systems
  • Windows 7 (32 and 64-bit) or later
  • Mac OS X with Mac OS 10.7 (Lion) or later Supported Browsers
  • Google Chrome: version 41 or higher
  • Microsoft Internet Explorer: version 11.x, Microsoft Edge
  • Mozilla Firefox: version 37 or higher 
  • Safari: version 7.x or higher
NOTE: Unsupported browsers will be prevented from accessing the RingCentral Online account.
  • iOS 10.0 or later (iOS 13 supported) • Android OS 5.0 and up (Android 10 / Android Q supported)
Will my attendance be marked?
Yes, your attendance will be recorded. You must login to all your remote classes as scheduled in your timetable unless you are ill.

Will timetables change?
No, remote classes will occur at the same time as timetabled in Sydney-time.

How will I interact with my classmates?
You will have an opportunity to interact with your classmates daily through Zoom or other online collaborative tools. These tools have a variety of functions to enable class interaction. We also recommend you set up study sessions through online collaboration tools to discuss questions, complete group work, and share information with your classmates. 

I am due to graduate at the end of this semester, is this still possible?
Yes. If you complete your course requirements you can still graduate at the end of this semester. However, no formal graduation ceremonies will be held until further notice.

Support for remote learning

How do I access my course materials online?
You will continue to use Canvas to access your course material.

Where can I find help to learn Canvas and Zoom?
For help using canvas, visit the Study Success course. You can also access 24/7 Canvas support via chat - click on the "Help" button in the left-hand menu from anywhere in Canvas. User manuals can also be found here.

What additional study support will be available?
Your teachers and subject coordinators are available to support you.
You can also continue to get support from our Study Success Advisers. You can make an appointment online or send an email to:
AdvisersDiploma@insearch.edu.au for diploma students
AdvisersFoundation@insearch.edu.au for foundation students

What happens if I need IT support?
Our IT service desk is contactable on +61 2 9218 7000 or servicedesk@insearch.edu.au
For support with Canvas, use the Report a problem option on the Canvas Help menu. If you’re in Australia, you can also call 1800 955 260.

Fees and Visas

Will studying online affect my visa conditions?
No. The Tertiary Education Quality and Standards Agency has temporarily changed visa conditions to allow students to undertake online study as a result of Australia’s enhanced border measures. Please visit their website for further information.

With all this disruption, what happens if I fail, do I have to pay to repeat subjects?  
If you’re undertaking remote learning for the first time in Semester 2 2020 and you have attended a minimum 80% of your classes, you will not have a fail on your Semester 2 academic record. Furthermore you can repeat the failed subject without paying for it again next semester.   

OSHC

Is OSHC required if undertaking remote learning in the home country?  
OSHC is not required when undertaking remote learning. However, it will be required at the time of visa application once travel restrictions are lifted. 

What happens to my OSHC membership if I arrive in Australia earlier or later than the date on the CoE? 
Medibank will be able to change your OSHC start date. To do this, simply contact Medibank directly with your membership details and provide documentation confirming your arrival date (such as boarding pass or plane ticket).

What will happen to my OSHC now that I'm studying remotely from my home country? 
You can request to put the OSHC on hold while you are overseas and reactivate it when you return. You should contact Medibank or your provider.

Please read our refund guidelines for Diploma and UTS Foundation Studies for Semester 2, 2020.

Here are the Semester 1, 2020 refund guidelines

Here are the Academic Refund Guidelines - Semester 2 2020.

Here are the Academic Refund Guidelines - Semester 3 2020.

Moving to remote learning - FAQs

What does remote learning mean?
We are teaching the same quality curriculum remotely. Remote learning means that you will participate in interactive classes through Ring Central or Zoom. You will also participate in collaborative discussions with your teachers and classmates using Canvas and other educational applications. 

Will I still learn the same via remote learning?
This is a unique situation for all Australian universities. Our priority is to ensure a great educational experience despite not being on campus. Our curriculum remains the same even though it is taught remotely.

Will my classes be remote for the whole term or will there be face-to-face as well?
All English classes will be delivered remotely via Canvas, Zoom and other collaborative online tools for Terms 5 - 9. There will be no face-to-face teaching on campus until further notice.

Will lessons be recorded and made available?
It is up to each teacher to decide whether your lecture will be recorded so it is important you attend classes as scheduled in your timetable via Zoom.

Will my timetable change?
No, remote classes will occur at the same time as timetabled in Sydney-time.

My course has an exam, will this go ahead?
In-person exams will be deferred until further notice. All exams will be performed online.

How will assessments be completed?
Where possible, assessments will be completed online using Canvas. In the event an assessment can’t be performed online, you will be contacted by your teacher with an alternative.

I don’t have the internet at home, how I can continue my course?
Our campus will remain open so you can use the WiFi in the student lounges or the PCs on level 6 of the Blue Building. When on campus you are strongly encouraged to practice good hand hygiene and practice social distancing as per NSW Health’s advice.
 
I have never participated in a remote course. How can I be successful?
The best way to be successful in a remote class is to stay connected with your teachers and classmates, and follow your typical routine, as you normally would with your on campus classes.
 
If I am studying online, can I do it from my home country?
We are teaching from Australia and will be running remote classes following your timetable and on Sydney time. We appreciate technology can sometimes vary and our systems have been optimised for Australia. 

You’ll need to make sure you have:
  • A laptop, tablet or computer with a web camera (at least a 720p)
  • A mobile phone with a camera for exams
  • Access to stable and fast internet/WiFi (at least 1.5 MB/sec), not using a Virtual Private Network (VPN)
  • Access to Canvas, Zoom, Ring Central, Teams and other online learning tools used in your subjects.
  • A quiet area so you can study
What are the system requirements?
Supported Operating Systems
  • Windows 7 (32 and 64-bit) or later
  • Mac OS X with Mac OS 10.7 (Lion) or later Supported Browsers
  • Google Chrome: version 41 or higher
  • Microsoft Internet Explorer: version 11.x, Microsoft Edge
  • Mozilla Firefox: version 37 or higher 
  • Safari: version 7.x or higher
NOTE: Unsupported browsers will be prevented from accessing the RingCentral Online account.
  • iOS 10.0 or later (iOS 13 supported) • Android OS 5.0 and up (Android 10 / Android Q supported) 
Will my attendance be marked?  
Yes, your attendance will be recorded. You must login to all your remote classes as scheduled in your timetable unless you are ill.

How will I interact with my classmates?
You will have an opportunity to interact with your classmates daily through Zoom or other online collaborative tools. These tools have a variety of functions to enable class interaction. We also recommend you set up study sessions through online collaboration tools to discuss questions, complete group work, and share information with your classmates.

Support for online learning

How do I access my English course materials online?     
You will need to login to Canvas to access learning material for your Academic English (AE) course. Please ensure you have activated your UTS email account.
 
What additional study support will be available?   
Your teachers and level coordinators are available to support you.
 
You can also continue to get support from our Study Success Advisers. You can make an appointment online or send an email to advisersEnglishLanguage@insearch.edu.au
 
What happens if I need IT support?    
Our IT service desk is contactable on +61 2 9218 7000 or servicedesk@insearch.edu.au  
For support with UTSOnline, see here

Visas and Fees

Will students have to pay to repeat when they fail in their first term of Remote Learning?
Academic English students who are new to remote learning, commencing studies in either Term 5, 6 or 7 2020, will be eligible to have no fail on their record and repeat without having to pay for it again next term,  if a minimum attendance of 80% has been achieved.
 
Will studying online affect my visa conditions?
No. The Tertiary Education Quality and Standards Agency has temporarily changed visa conditions to allow students to undertake online study as a result of Australia’s enhanced border measures. Please visit their website for further information.

OSHC

Is OSHC required if undertaking remote learning in the home country?  
OSHC is not required when undertaking remote learning. However, it will be required at the time of visa application once travel restrictions are lifted. 

What happens to my OSHC membership if I arrive in Australia earlier or later than the date on the CoE? 
Medibank will be able to change your OSHC start date. To do this, simply contact Medibank directly with your membership details and provide documentation confirming your arrival date (such as boarding pass or plane ticket).

What will happen to my OSHC now that I'm studying remotely from my home country? 
You can request to put the OSHC on hold while you are overseas and reactivate it when you return. You should contact Medibank or your provider.

Please read our refund guidelines for English Language students for Terms 5 to 10, 2020. 

Here are the Terms 3 and 4, 2020 refund guidelines.  

Here are the English Refund Guidelines - Terms 5 - 10 2020.

Student Support

Contact Details for Support Services

We have a large and friendly support team available to help you throughout your studies so please reach out should you have any difficulties or challenges.
 

Student Centre – For any general enquiry
Hours: 9am – 5pm (Sydney time)
P: +61 2 9218 8666
E: studentcentre@insearch.edu.au
Make an appointment

Accommodation enquiries
Aima Waheed - Accommodation Coordinator
P: +61 2 9218 8624 (24 hours a day, 7 days a week)
M: +61 419 224 861
E: accommodation@insearch.edu.au

Welfare 

Student Welfare concerns
Genevieve Carruthers - Welfare Coordinator
M: +61 426 24 8614 (24 hours a day, 7 days a week)
E: welfare@insearch.edu.au 

Technical support
ITDS service desk
Contact the Service portal
P: +61 2 9218 7000
E: servicedesk@insearch.edu.au 

Study Success Advisers
Book an appointment
Diploma students
E: AdvisersDiploma@insearch.edu.au
UTS Foundation Studies students
E: AdvisersFoundation@insearch.edu.au
English language students
E: AdvisersEnglishLanguage@insearch.edu.au

HELPS – Higher Education Language and Presentation Support
English students can benefit from a great range of support services. Check our timetable of support sessions you can join online or find out how to book a one on one meeting with a Learning Adviser.

Timetables 
Note: enrolments option is only on IVR during intake for 3 weeks.
E: enrolment@insearch.edu.au

Using a computer successfully
Watch the video on how to use your computer for successful online study. Our step-by-step instructions are easy to follow.

Canvas
Please contact your Subject Coordinator or teacher or visit the Canvas Student Guide.

Accommodation Service Providers
Global Experience: +612 430 008 448
Homestay Australia: +612 400 468 658
Australia Homestay Network: +612 9264 0470
Urbanest Quay Street: +612 406 237 504
Urbanest Darling Square: +612 438 783 661
Urbanest Darling House: +612 438 783 661
ISA Guardians: +613 9663 2887

Social - Facebook
Join UTS Insearch 2020 Students group on Facebook and request to join.

WeChat
Add individual WeChat account: “UTSInsearchAU“– you will then be given instructions on how to join the group.

Technical Support


Contact the Service portal or phone no (+61 2) 9218 7000.

Technical support is available. If you can’t access your UTS email, contact the UTS Service Desk
For any technical issues with Canvas, contact Canvas support 24/7 on 1800 955 260 or via live chat.

Email is our primary communication channel during your study at UTS Insearch, so it’s important to activate your email as soon as possible.

Go to the UTS My Account page and follow the steps. 

As a new student, you will need to select a password before clicking on the "Activate your Account" button. Your password must be 8 to 16 characters long. It can contain letters, numbers and symbols and it must contain at least one of each.

When you have successfully activated your account you will see a confirmation that your account has been activated and you will see your email address.

UTS Foundation Studies and diploma students only


Canvas is UTS Insearch’s Learning Management System for UTS Foundation Studies and diploma programs.

Canvas is where you’ll find all your subject materials including assessments and announcements. It’s also the place where you’ll submit assessments, complete group work, receive grades, feedback and communicate with your teachers outside of class.

Canvas makes communicating easier by sending you notifications by email or text to alert you for just about anything relating to your course including when:

  • an assignment is due
  • you've received a grade and feedback from your teacher
  • your teacher has made an announcement
  • somebody has responded to your discussion post, and more.


You can login to Canvas by going to canvas.insearch.edu.au and entering your UTS email address and password.

For instructions on how to use Canvas, visit the Canvas student guide.

By default, Canvas notifications will be sent to your UTS email address. Canvas also uses push notifications to send pop-up messages to your mobile device.

CaptureME is used by all new students to submit a photo. This will help your teacher easily identify you while remote learning.  You can upload your photo using a computer, tablet or smart phone. Simply follow the steps below.

How to upload a photo

  1. Visit the CaptureME page: capturemelogin.insearch.edu.au
  2. In the ‘User’ field, enter your UTS Insearch Student ID number. In the ‘Password’ field, enter your date of birth in the following format DDMMYYYY. For example, if your date of birth is the 15th of August 1990, then your password will be 15081990. Confirm the reCAPTHCA details and click ‘SUBMIT’.
  3. You will then be taken to a screen with a Privacy Policy notification. Read and agree to the Privacy Policy before continuing.
  4. You will then be taken to the ‘Submit your photo’ page. There are two options to submit a photo:
    • Click on the ‘Upload a photo’ tab, then click on ‘Choose a photo’. Once an image is selected it is placed on the page. A green tick on the right, smaller picture means the photo is acceptable.
    • Click on the ‘Take a photo from a webcam’ tab. Your internet browser will detect the camera installed. Take the photo when ready. A red x will appear if no face is detected. If you see an Adobe Flash Flyer Settings notification, click ‘Accept’ to proceed.

When choosing or capturing a photo, keep the following in mind:

  • The photo captures the front of your face
  • Your head is in a straight position
  • Remove any hats, headwear, glasses or scarfs (If you usually cover your head for religious reasons, or you wear glasses, your photo can include these items.) Head coverings should be worn in such a way as to show the face from the bottom of the chin to the top of the forehead.
  • Eyes should be clearly visible e.g. not covered by hair.
  • Eyes looking straight into the camera
  • Face should cover at least 25% of the photo
  • Leave space around face area
  • Photo file size should be at least 320 pixels high x 240 pixels wide

Cropping the photo

  1. Once the photo is selected from either uploading a photo or capturing from a webcam, the next step is to crop your photo. CaptureME can automatically crop your photo to size. Click ‘Submit this photo’ to accept the auto cropped photo or click Adjust crop area to manually crop the photo.
  2. Click use this photo once done.

Entering your details

  1. After cropping your photo, the next step is to verify your details. The fields below will be populated by your recent details. Review the records and update as necessary.
  2. Click ‘confirm details’ once done.

Photo submission

  1. Click submit button to submit photo. Depending on your browser a success message may appear and the browser will close.
  2. Your photo is now submitted and awaiting approval from UTS Insearch. You will receive an email confirmation confirming that the photo has been submitted.