Your child’s academic success and wellbeing is our number one priority. That’s why we provide several support services and activities to help set them up to succeed.

Academic support

Studying can sometimes be challenging, so it’s important your child has access to great support, care and advice while they are studying at UTS Insearch. Students can access the UTS Insearch HELPS course on our learning management system, Canvas to avail of support options below and resources. 

Study Success Workshops

During Welcome Week, students will attend Study Success Workshops. In these workshops they learn how to manage their time and get the most out of lectures and tutorials.
 

Study Success Advisers

Our Study Success Advisers will give your child support and advice on their studies and help them to meet program requirements. They can also help if they experience any personal difficulties that impact their studies.

Our team of Study Success Advisers are ordinarily available Monday to Friday from 9am-5pm for drop-in appointments on campus. However, with our current remote offering appointments can be made online or by phone. They can also be contacted via email:

 

Peer Mentors

Our International Student Mentoring Program (ISMP) involves past students who have completed a Diploma or UTS Foundation Studies at UTS Insearch and progressed to their desired degree program at UTS. They are available to offer advice to international students based on their experience at UTS Insearch.

Your child will learn more about ISMP during Welcome Week.
 

Subject Coordinator consultation

If you child has problems with a specific subject, our Subject Coordinators can assist them during weekly drop-in sessions, or online consultations.
 

Learning Support Workshops

UTS Insearch conducts the Study Success Workshops in Learning Support and Careers. Students do not need to book, just attend. Any questions can be directed to: AdvisersDiploma@insearch.edu.au.
 

Early intervention/drop out detective

At UTS Insearch, we monitor every student's study progress by utilising Canvas Drop Out Detective which looks at how often a student logs into Canvas and tracks the submission of assignments and calculates a risk score. Our teachers and Study Success Advisers then offer the appropriate support to those who are at risk of being unsuccessfu in their studies. 
 

In-class Peer Helper

Selected Peer Helpers work closely with the classroom teacher to provide students with additional support. Peer Helpers may assist with group activities and help your child to understand what is required to pass assignments.
 

One-on-one learning tutors

Students can book into one of our free individual sessions with a tutor to get help with Writing and Maths in preparation for their assessments.We suggest students bring questions or a draft of their assessment to the one-on-one learning session.

General support

Student Centre

If your child needs help with general enquiries, they can visit or contact the Student Centre. The team are available to assist with confirmation of enrolment, public transport information, certificates and transcripts, updating contact details, fee payment, accommodation assistance and visa enquiries.
 
Contact the Student Centre by calling +612 9218 8666 or email: studentcentre@insearch.edu.au.

To make an appointment, click here.
 

IT Support

Your child can get all the computer related support they need from the UTS Insearch ITDS Service Desk. Logon to the UTS Insearch ITDS Service Desk Portal or call the ICT Service Desk on +61 2 9218 7000.
 

Student Welfare, Wellbeing and Support

Beginning to study or living away from home can take some adjustment, and some things may not always go to plan. Support is always available, to ensure your child is safe and well.
 

Welfare and Accommodation Team

The UTS Insearch Student Welfare and Accommodation team are the first point of contact if your child has any concerns related to their welfare, including physical and mental health, accommodation, finances, or other issues. The team can also help by referring your child to other support services and resources as needed – and can even attend appointments with them if necessary.
 

Mental Health and Counselling

If your child ever needs to talk to someone about academic progress, study, finance or personal problems, UTS offers confidential counselling. A counsellor is also on campus each week, which means you can have private conversations if you need some help.

Getting involved

Getting involved at UTS Insearch is all about making a difference. By your child volunteering their time and abilities, they can help other students and the community, and build skills that they can use for the rest of their lives. 

By giving a little, they have the potential to get so much more out of their student experience.

 

Student helpers

Student Helpers are made up of local and international students who volunteer their time to help out new students by answering questions during and before Orientation and Academic Preparation Week.

Student helpers also have opportunities to assist at various events held by the Student Activities Club.

There are some great perks to being a Student Helper, including:

  • professional training 
  • invitations to special events
  • certificates and references 
  • experience to add to your resume
  • networking advantages 
  • the sought-after, official Student Helper red T-shirt!


The experience your child could develop as a Student Helper could also lead to casual employment when roles become available.

We send out an email every year to all current students, inviting them to apply to become a Student helper. We advise students to keep an eye on their UTS email account for updates!

 

In-class peer helpers

As an in-class peer helper, your child is given the opportunity to develop great mentoring and leadership skills, and make friends at the same time. 

In-class peer helpers provide assistance for their fellow students, helping to answer questions and offer general study support in the classroom.

What is involved? 
Students are called on to provide extra help to fellow students in one or more oftheir classes, with responsibilities including:

  • answering questions
  • clarifying unfamiliar words and phrases
  • giving fellow students advice to prepare for assessments and class activities
  • helping students understand what is expected of them in a subject.


As a peer helper, your child might also become part of the International Student Mentoring Program.
 
Peer helpers are nominated by their teachers, so there is no need to apply. 
 

International Student Mentoring Program

The International Student Mentoring Program gives your child the opportunity to buddy up with new international students and help them out with study advice, settling into life in Sydney, understanding Australian culture and making new friends.
 

What’s involved? 
As a senior student mentor, your child can be matched with a group of brand new international students (buddies), and meet regularly with them during the semester. 

Students arrange regular online meetings with their buddies – maybe once a week for two hours – at a time that fits in with their study schedule, and complete a weekly activity record after each meeting. 

Students can help their buddies by:

  • demonstrating appropriate behaviours 
  • creating learning experiences
  • focusing on the positives when facing challenges
  • encouraging your buddies to build their self-esteem and confidence
  • directing them to the appropriate services and support when they need it.


Being a mentor is a fantastic opportunity for your hild to build their skills, abilities and experience too. Benefits for mentors include:

  • specialist mentor training
  • improved communication skills
  • greater self-esteem and empathy
  • advanced conflict resolution skills
  • excellent organisational skills
  • further leadership experience.

 
There is no need to apply for this mentoring program. 

If your child already has experience as an in-class peer helper and they have already completed a UTS Insearch program, they may be invited to take part by one of our Study Success Advisers.