Under the provisions of the Higher Education Support Act 2003 (HESA) and the associated Higher Education Provider Guidelines (the Guidelines), INSEARCH Limited (trading as UTS:INSEARCH) is required to provide a tuition assurance arrangement for all domestic students (Australian citizens and Permanent Residents) who are enrolled in the higher education courses we offer. This requirement is to protect students in the event that INSEARCH ceases to provide a course of study in which a student is enrolled. The meaning of 'ceasing to provide a course of study' is set out in the Guidelines which are available from: http://www.comlaw.gov.au/Series/F2012L02136.
- an offer of a place in a similar course of study with INSEARCH or another provider without any requirement to pay the other provider any student contribution or tuition fee for any replacement units (this is known as the ‘Course Assurance Option’)
- a refund of the student’s up-front payments and/or re-crediting of any FEE-HELP balance for any unit of study that the student commences but does not complete because we cease to provide the course of study of which the unit forms part (this is known as the ‘Tuition Fee Repayment Option’).
INSEARCH Limited has met the tuition assurance requirements, as specified in the Guidelines through current membership of the Australian Council for Private Education and Training (ACPET) Australian Student Tuition Assurance Scheme (the Scheme). Contact details for ACPET are:
Phone Number: (02) 9264 4490
If INSEARCH ceases to provide a course of study, ACPET will send the student enrolled in the course of study a written Tuition Assurance Offer (the Offer) advising the student of the options available under the tuition assurance requirements. The Offer will include directions that the student must follow in order to notify ACPET of the choice they have made for each affected unit. ACPET will provide this Offer within twenty business days after it knows, or should know by reasonable enquiries, that INSEARCH has ceased to provide the course of study.
A student may choose either:
a) The Course Assurance Option
Under the course assurance option, a student will be offered a place in a similar course of study by ACPET. If the student accepts this option, ACPET will make all necessary arrangements to ensure the student is able to enrol with the second provider in the similar course of study. This offered course will lead to the same or a comparable qualification without any requirement on the part of the student to pay the second provider any student contribution or tuition fee for any replacement units (that is, units that the student had commenced but not completed because the course ceased to be offered). A student will receive full credit from the second provider for any units of study successfully completed at INSEARCH.
The second provider, nominated by ACPET may have different contribution amounts or tuition fees to the amounts or fees the student would have paid for units of study that were part of the course of study INSEARCH ceased to provide but which the student had not yet started studying.
A student is not obliged to enrol in a course of study with a second provider offered by ACPET under the Course Assurance Option. However, if the student enrols with any other Higher Education Provider, there is no obligation on that provider to offer full credit transfer for the units of study completed with INSEARCH or to offer replacement unit/s free of charge.
b) The Student Contribution/Tuition Fee Repayment Option
Under the Student Contribution/Tuition Fee Repayment Option, ACPET undertakes to pay the student the total of any up-front payments already paid by the student for any units of study the student has commenced but not completed because the course ceased to be offered. Students selecting this option will also have their FEE-HELP balance re-credited for the uncompleted units.
Statement of Tuition Protection Service (TPS)
The Tuition Protection Service or TPS is an initiative of the Australian Government to assist international students whose education providers are unable to fully deliver their course of study. The TPS ensures that international students are able to either:
- complete their studies in another course or with another education provider or
- receive a refund of their unspent tuition fees.
If INSEARCH Limited cannot deliver the course a student has paid for, the TPS will help the student find another course with minimal disruption to their studies. The TPS will use an online placement service to give the student all the information they need so they understand their options and can choose an alternative course that best suits them. Support in using the system will be available to students if they need it.
If a student is unable to find a suitable alternative course, the TPS will refund the tuition fees that have been paid, for the part of the course that they have not yet received.
Further information regarding TPS.