What is FEE-HELP?
FEE-HELP is an Australian Government loan scheme to assist eligible students in paying part or all of their tuition fees for courses undertaken with institutions approved as higher education providers under HESA. Australian citizens, holders of humanitarian permanent resident visas and some New Zealand citizens are eligible for FEE-HELP assistance. For more information refer to the Study Assist website.
Which UTS:INSEARCH courses are approved for FEE-HELP?
The FEE-HELP scheme covers studies in all UTS:INSEARCH diplomas.
How can I be sure that UTS:INSEARCH is an approved Higher Education Provider (HEP) able to offer FEE-HELP?
You can check the approved higher education providers as listed on Study Assist from the Australian government, and this is UTS:INSEARCH's listing on that site
How do I request FEE-HELP?
You must complete a Request for FEE-HELP assistance form available from the UTS:INSEARCH Student Centre and return this to UTS:INSEARCH Student Centre staff. Only an original Request for FEE-HELP assistance form is acceptable.
Do I need anything SPECIAL to complete the Request for FEE-HELP assistance form?
You need an Australian Tax File Number (TFN) or a Certificate of Application for a TFN from the Australian Taxation Office confirming that you have applied for a TFN. The TFN must be provided to UTS:INSEARCH Student Centre staff as soon as it is available but no later than the Census Date.
I do not have a TFN and there is not enough time to receive one before starting my course at UTS:INSEARCH. What should I do?
Apply in person at the Australian Taxation Office (ATO) for a TFN and ask them when applying, for a Certificate of Application for a TFN.
Can I apply online on the ATO website or at an Australia Post Office for a TFN?
Yes you can. When applying for a TFN online at the Australian Taxation Office website https://www.ato.gov.au/Individuals/Tax-File-Number/Apply-for-a-TFN/ print the Application Summary which includes your application reference number and take it, and your proof of identity documents, to your Australia Post interview within 30 days.
At the Australia Post interview you will be given a receipt with a barcode that matches the application reference number on the Application Summary. Then when applying for FEE-HELP at UTS:INSEARCH, provide the Application Summary and the Australia Post receipt. Later, as soon as you receive your TFN, provide this to UTS:INSEARCH*.
If I am unsure how to complete the Request for FEE-HELP assistance form who should I contact?
You should contact the UTS:INSEARCH Student Centre without delay.
Is there a charge for applying for FEE-HELP?
No, there is no application charge but there is a 25% loan fee based on the FEE-HELP loan that you receive for your diploma course.
Can I use a copy or faxed request for FEE-HELP assistance form?
No, only an original Request for FEE-HELP assistance form is acceptable.
What happens if I do not have a TFN when completing the Request for FEE-HELP Assistance Form?
You will be unable to obtain FEE-HELP assistance unless you provide one of the following three:
- a TFN
- A Certificate of Application for a TFN OR
- An ATO Application Summary and an Australia Post receipt with a barcode which matches the reference number on the Application Summary*.
I have applied for a Tax File Number (TFN) but have not received it. What should I do?
It is important to provide the TFN to UTS:INSEARCH as soon as you receive it.
What happens if I fail to provide my TFN by census date?
UTS:INSEARCH requires your TFN as soon as you receive it from the ATO. If there is some delay in receiving your TFN from the ATO so that you cannot provide it to UTS:INSEARCH till after the census date, do not worry. You are still entitled to receive the FEE-HELP loan for the subjects in which you are enrolled at the relevant Census Date.
Who do I give the completed Request for FEE-HELP assistance form to?
UTS:INSEARCH Student Centre staff.
When do I need to submit my Request for FEE-HELP assistance form to UTS:INSEARCH?
At UTS:INSEARCH you are required to submit your Request for FEE-HELP assistance form at time of admission. This is the point at which a non-FEE-HELP student is required to pay fees. Either tuition fees need to be paid or your application to become a FEE-HELP student needs to be received at UTS:INSEARCH to allow enrolment in units of study.
Can I enrol in a unit of study at UTS:INSEARCH before deciding whether I want to become a FEE-HELP student or pay fees up front?
No, the required tuition fee must be paid or a request to become a FEE-HELP student must be received by UTS:INSEARCH before enrolling in a unit of study.
Am I eligible for FEE-HELP?
There are citizenship or residency requirements (please refer to the Study Assist website for further information. You must have a tax file number. You must complete the Request for FEE-HELP assistance form. For commencing students the FEE-HELP balance will be provided at the same time as the CHESSN.
What is a CHESSN?
A CHESSN is a unique number provided to FEE-HELP students by the Department of Education.
How do I get a CHESSN?
A CHESSN is automatically allocated to all students who request FEE-HELP assistance. If you do not already have a CHESSN you will be given one by UTS:INSEARCH staff when applying for FEE-HELP.
Are there any additional charges if I choose to use FEE-HELP?
The amount of FEE-HELP debt for a UTS:INSEARCH diploma is the amount of the loan plus 25%.
Can I pay some tuition fees and have other tuition fees covered by a FEE-HELP loan?
Yes you can. If you are a UTS:INSEARCH diploma student, whatever subject fees remain unpaid at the FEE-HELP census date will become a FEE-HELP debt. The cost of this debt plus 25% will be the loan that will need to be repaid by you through the taxation system when you have reached a pre-determined income threshold.
How will I know what FEE-HELP debt I have incurred?
Immediately after the FEE-HELP census date each semester you will receive a CAN (Commonwealth Assistance Notice) detailing your FEE-HELP debt for that semester.
What happens if I withdraw on or before the census date?
You will not incur a FEE-HELP debt. FEE-HELP fees for withdrawn units of study will be credited to your FEE-HELP balance.
What happens if I withdraw after the FEE-HELP census date?
You will incur a FEE-HELP debt.
What if there are extenuating circumstances which necessitated my late withdrawal (after the census date)?
You can apply to have your FEE-HELP balance re-credited (and your FEE-HELP balance remitted) in special circumstances.
If I enrol at UTS:INSEARCH as a FEE-HELP student can I decide before the census date to pay my fees instead?
Yes, but you must pay the fees before census date. You can not pay the tuition fees for the study units after the FEE-HELP census date as unpaid fees immediately after census date have already become a Commonwealth debt.
If I initially apply for FEE-HELP but later decide to pay the fees up front will I still have a FEE-HELP debt?
No, a FEE-HELP debt will only be incurred for unpaid fees immediately after the FEE-HELP census date. If all fees have been paid before the census date no FEE-HELP debt will be incurred.
How can I accept my offer of a place at UTS:INSEARCH?
To secure your place at UTS:INSEARCH you must return your signed Acceptance Form (found in your offer letter) AND either pay the course fees as specified in the offer letter as a non-FEE-HELP student or you can contact the UTS:INSEARCH Student Centre to obtain a Request for FEE-HELP assistance form and information pack. Places on some courses are limited so an early response is desirable to secure a place. Please note a tax file number or a certificate confirming that you have applied for a tax file number is required to complete the Request for FEE-HELP assistance form.